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How to Inspire an Audacious Outrageous Legendary Customer Experience (CX) starting with Employee Experience
October 20, 2021 @ 11:00 pm - October 21, 2021 @ 12:15 am CEST
My apologies for the time confusion. We will be starting at 2p PDT!
This highly experiential presentation delivers precisely what the title says. Through the exhilarating process of improvisation, at the conclusion – wait – there is no end. This is where your new story begins! What you and your employees will gain:
More Agility – thinking quicker on their feet – demonstrating confidence in their knowledge and ability to be of service.
“Yes, AND…” vs. “Yes, but…” – acknowledging the customer/guest through empathy and understanding. Upselling.
Having More than one solution/product – creativity becomes boundless – and on-demand.
Mistakes turn into opportunities to delight Customer