How Might We (HMW) bring new toys to the sandbox: Design Thinking for Facilitators

Come explore how one of today’s hottest methodologies, Design Thinking, offers new ways to design and facilitate truly impactful sessions that help your clients quickly identify top pain points and generate innovative targeted solutions to solve those pain points.

Design thinking ensures the voice of the end user/client is surfaced and remains as a priority in solving problems. It uses techniques and exercises that help your clients apply empathy in problem solving, idea generation, design and testing prototypes, as well as creating buy-in, empowering and engaging employees, and supporting culture changes for continuous improvement and client centricity.

After a brief overview of the Design Thinking methodology, we’ll have an engaging and interaction discussion to unpack how this methodology can be used on it’s own, or to complement other methods and techniques in your facilitator’s toolbox.

Nilufer Erdebil – She’s an award-winning design thinking and innovation expert and a TEDx and TEC speaker. For over twenty years she has been a catalyst for innovation. She has worked extensively with public and private sector organizations to drive strategy, facilitate change and introduce new products and services. Her experience working within different fields including telecommunications, application development, program management and IT management give her a deep understanding of the business challenges today’s organizations are faced with.

Kim Ennis – Kim Ennis is a service transformation catalyst helping organizations and teams leverage the power of engaged staff and design thinking/service design to transform the client experience of any service delivery – digital or otherwise. She draws upon over 31 years of municipal public service experience from front-line to service design and management roles. As a facilitator, trainer, and consultant, Kim is focused on helping teams to solve specific client service or process problems, or to foster a culture of innovation, improvement and client-centricity. Kim is a Certified Professional Facilitator (CPF) with the International Association of Facilitators (IAF) and a certified Design Thinker (Spring2 Innovation, Ottawa).